Low Price Guarantee

We keep our prices sharp, so you can shop with confidence knowing you’re getting a great deal every time.

But if you happen to find the same item cheaper somewhere else within the EU, (or if we lower the price after your purchase) we’ll match it.

How to request a price match

  • Email our support team at support@customhoj.com with:
    • An SKU or link to the product on our website
    • A link to the identical product on a competitor’s website
  • We review the request. If approved, we’ll guide you through placing your order at the matched price

Low Price Guarantee conditions

  • The competitor must be an authorized retailer of the product and based within the EU
  • The product must be new, identical, and in stock (same model, year, size and color, where applicable)
  • We match publicly advertised prices only, not private listings or marketplaces like eBay or Facebook Marketplace
  • Shipping costs, handling fees, and VAT are included when comparing the final price
  • Items under €50 are not eligible for price matching
  • Price matched orders cannot be combined with other discounts, promotions, or codes
  • If you already placed an order and later found a lower eligible price, we will be happy to price match that price within 30 days of purchase and can offer the difference as a gift card
  • Customhoj reserves the right to decline any price match request that does not meet the conditions outlined above or in cases of suspected error, misuse, or fraudulent pricing